A Guide to IT Products Information Technology (IT) is the utilization of a computer and all of its resources in the storage, transmission and manipulation of data in order to achieve a goal. Several industries have experienced significant growth thanks to advancement in information technology. A few of the industries that have experienced exponential growth are the telecommunication, computer hardware and software, electronics, the internet and e-commerce which is the application of internet when carrying out business processes such as purchasing and procurement. The modern day definition of information technology can be traced back to a publication made in 1958 by the Harvard Business Review. The article was published with the intention of educating people on machines that were purpose built to execute specific instructions and general purpose computing machines that could be programmed for various tasks. With each decade the technology available leaps forward in the march towards better products. Two factors that have driven the advancement of the information technology industry are optimizing computer efficiency while operating at minimum cost. Currently there are organizations that are dedicated to the development of Information products that can be applied by their clients in their daily business activities. Managed services is the practice of leaving the management of computer related operations to another party. In this scenario the Managed Service Provider (MSP) is the company providing specialized management applications to end users and organizations. The MSP hosts and manages the applications used in the management of IT functions within a client’s organization Usually the MSP owns the back-end infrastructure and offers the resources that a client may need remotely through the internet at any given time.
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Managed service providers that provide storage and network services have huge facilities that host several enterprise applications, web applications and at the same time interconnect networks through VPN’s to many clients.
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RMM software is also an important product of information technology. Remote Monitoring Management can be defined as a group of tools installed on a user’s computer or server. These tools are responsible for collecting information about the software applications being used in that particular workstation together with other hardware components. Information collected assists in making reports for the outsourced service provider that will ultimately be used to resolve issues encountered. Clients who are provided with RMM services can monitor and improve all their workstations at the same time. Another functionality to RMM’s is that they can detect problems and report them to the service providers and allow them to fix it remotely. Information technology has evolved tremendously to include cloud computing and virtualization, where resources are grouped in different configurations to meet application requirements.